Our new Assistant General Manager is Noxolo Dintwa. Solo has been with The Flying Banzini almost since inception. She has a sparkling personality, is a spectacular server, and has a keen sense for problem solving. Chef Mathew Gregoire and I asked her to take…

Chef Mathew Gregoire and I had a fun, pie in the sky conversation yesterday… if we were going to open a second Flying Banzini, where should we open it? We are really interested in your opinion. You, our customers, are our best market research….

Regular visitors to The Flying Banzini will know the three big jazz photos on the wall. Featured are Charlie Parker, Dizzy Gillespie, Max Roach, and Charles Mingus. These are three of several photos my dad, Alan Scharf, took on May 15, 1953 at a…

Chef Mathew Gregoire is tweaking the menu slightly. Changes will take effect on Monday. Santorini Chicken and Pork & Beans are being removed. New Roast Meat Sandwiches… THE BANZINI CLUB $10.95 (NEW) The only sandwich that Dave’s dad ever orders. Roast chicken, smoked bacon,…

I had a couple of email requests about what to do when things go wrong after THIS blog post (neither request came from car dealers or home builders). For me, it’s really simple. Be honest with customers and take responsibility for yourself. Here is…

Chef Mathew Gregoire’s new menu launched on June 30. We will be making another small tweak to it in the coming weeks. Now is your chances to tell me, Mat, and Solo what you love and what you miss. Is there something that you…

Chef Mathew Gregoire, Solo, and I have a very simple view of customer service. (1) Do our best to serve our customers with whatever their requests are. We try to be informal and fun. And, we try to honour whatever requests our customers make….

Last weekend we began serving breakfast – Saturday and Sunday from 9 AM to Noon. Chef Mathew Gregoire, Solo, and I are very happy with the first weekend’s results. A slow start be this give us time to ensure that we are giving good…

July sales are calculated. We are making a $250 donation to the Parkdale Food Centre. Every month we take $1 from the sale of each daily sandwich special and make a donation on behalf of our customers to a community group. I am particularly…

Long time readers of this blog will know that I have frequently said “I don’t know what I am doing.” Well, I don’t. It took me a very long time to see and understand that I don’t need to know what I am doing….