We have deployed a quick questionnaire on an iPad designed my MicroMetrics. Very easy. It takes about 90 second for the customer to complete. We are ranked on various things. The most interesting, to me, is the answer to this question: “What can The…

In my 20 year radio career we frequently hosted clients for Super Creative Meetings. These were meetings in which a group of radio staff would help the client brainstorm business solutions – not just advertising ideas but solutions to whatever challenges the business was…

Lovely production. A good introduction to what we do. Thanks Whisktv! If you are uni-English (like me) … wait through the French introduction and then the English portion begins.

From Saturday night at The Flying Bazini… Customer in with his wife (who had been in for the first time they day before with a large party from Stats Canada). He for a takeout box for his three remaining pieces of That’s Amore. He…

I earlier wrote about my theory on men, women, and cheesecake. You can find that entry HERE. Last night I developed a new theory on men, women, and the last piece of pizza. Frequently a customer will leave some pizza on their plate and…

Got one of the best compliments ever two days ago. I was clearing a table beside a pair of customers who were chatting. One says to the other, “I love this place.” The fact that it was not directed at me makes it very…

Pictured: A crispy pork belly soft bun sandwich that I served on Friday. OK… I know what I am having for breakfast.   We have just wrapped up our best sales week since October. This brings a big sense of relief. In the first…

People often only say nice (and mean) things about each other behind one another’s back. While I understand this when it comes to unpleasant things – we don’t necessarily need to tell one another about the things we don’t like about each other –…

Very cool everyone at The Flying Banzini. We are the entry for Ottawa in the Feb/Mar issue of “re: porter - The Journal of Porter Airlines.” We own the right hand column, baby! I don’t know how this came to pass but I am,…

Picured: Roast Vegetable Pizza. It is today’s pizza special. Mentioning what I have noticed could jinx it but… well… Sales have, for the first time in a few weeks seen a slight uptick. This is anticipated as Jan 1 to Feb 14 is the…